There is a very interesting post on Consumerist.com today — the title: “Even Indians Hate Indian Call Centers“.
The article is about the frustration of not finding resolution to the issues for which one calls customer support. But the comments from Consumerist readers weigh heavily on how frustrated American callers are in speaking with people who have difficult to understand accents.
Hey, call centers of the world — help is available! I wonder how many of the call centers make use of accent modification training for their employees. To date, all of my clients have been US-based, but I would relish the opportunity to work with an Indian call center. I’m in discussions with the Department of Commerce to see how to promote my services overseas, so perhaps someday soon I’ll be able to help out some of those CSRs named “Sally” and “Bob” that the Consumerist readers have such a tough time with….
